Kim Freeman

Our Commitment to Your Privacy

Real Estate Brisbane Pty Ltd as trustee for the Freeman Family Trust (ABN 63 296 635 748), trading as Kim Freeman Property Sales (“we”, “us” or “our”), is committed to protecting your privacy. This Policy explains how we collect, use, disclose and store your personal information, how you can access or correct it, and how to contact us or make a complaint.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and by our obligations as a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). This Policy applies to all your dealings with us, whether in person, by phone, email, post or via our website.

What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Terms used in this Policy, including “personal information”, “sensitive information” and “health information”, have the meanings given to them in the Act.

The Information We Collect

The information we collect depends on your relationship with us – for example, as a seller, buyer, lessor, lessee or property owner. This may include:

• Identity & Contact Data: name, date of birth, residential and postal address, email address, and home, work and mobile telephone numbers.
• Property & Financial Data: your occupation, financial information (including details of your employer, income, and bank or financial institution), and details of properties you own.
• Household Data: details of your spouse, de facto partner, dependent children and roommates.
• Identification Documents: your driver licence, passport or other identification documents, where we need to verify your identity, including under anti-money laundering and counter-terrorism financing laws.

We will not ordinarily ask you for sensitive information. We will only collect it where it is reasonably necessary for our services, where you consent, or where we are required or authorised by law to do so.

How We Collect Your Information

We collect personal information directly from you wherever reasonable and practicable – for example, when you complete a form (including on our website), or when you deal with us in person, by phone, email or post.

Sometimes we collect personal information from a third party or a publicly available source, such as a credit reporting agency, your legal adviser, a previous lessor or property manager, a tenancy database, or a government registry such as the Titles Registry.

Cookies and Our Website

Our website may use cookies and similar technologies to help us understand how visitors use the site and to improve your experience. You can manage or disable cookies through your browser settings, although this may affect how some parts of the website function.

How We Use Your Information

We use your personal information to:

• assist you to sell, purchase or lease a property;
• manage residential, commercial or retail premises on behalf of property owners;
• coordinate repairs or maintenance to a property you own or lease;
• record or access information at the Titles Registry, the Residential Tenancies Authority, other government agencies, or tenancy databases;
• comply with our legal obligations, including under anti-money laundering and counter-terrorism financing laws;
• manage our client and business relationships; and
• market our products and services to you.

Disclosure of Your Information

To achieve the purposes above, we may disclose your personal information to:

• the other party to your transaction (for example, a prospective buyer, tenant, seller or lessor) and their legal or financial advisers;
• your own legal adviser and financial institution or adviser;
• insurance providers and brokers, and utility providers and connection services;
• independent contractors and tradespeople we engage to provide real estate, repair or maintenance services;
• providers of our business systems and infrastructure, including computer system and payment processing providers;
• the Titles Registry, the Residential Tenancies Authority, other government agencies, and tenancy databases;
• real estate peak bodies, websites and property portals; and
• AUSTRAC and other regulators, and police, where required or authorised by law.

We will only use or disclose your information for the purpose it was collected, a directly related purpose, where you have consented, where you would reasonably expect the disclosure, or where the law requires or authorises it.

Your information may also be shared with our related entities. We take reasonable, practical steps to keep this information confidential.

Overseas Disclosure

Like many other businesses in Australia, we may rely on third-party suppliers for services such as web hosting, cloud storage, customer relationship management and email, some of whom may store or process information on servers located overseas. Where we engage a supplier in this way, we take reasonable steps to ensure they handle your information in accordance with the Act.

Government-Related Identifiers

In limited circumstances, we may need to collect a government-related identifier, such as your tax file number. We will only use or disclose it where required or authorised by law, by a court or tribunal order, or to fulfil our obligations to a State or Territory authority.

Anti-Money Laundering and Counter-Terrorism Financing

From 1 July 2026, real estate professionals are regulated under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). As a reporting entity, we are required to verify the identity of certain clients and transaction parties, conduct customer due diligence, keep records, and report certain matters to the Australian Transaction Reports and Analysis Centre (AUSTRAC).

This means we may need to collect and verify identification information – such as your name, date of birth, address and identification documents – before providing certain services, and retain it for the period the law requires. In some circumstances, the law prevents us from telling you that information has been disclosed to AUSTRAC.

The Privacy Act and the Australian Privacy Principles continue to apply to personal information we collect, use and disclose for these purposes.

Direct Marketing

We may use your information to let you know about products and services that may interest you, including market updates and information for home sellers. You can opt out at any time using the unsubscribe link in our emails, or by contacting us (see Complaints and Contact Details below). We do not sell, rent or otherwise provide our marketing database to other organisations.

Data Security and Retention

We take reasonable steps to keep your personal information accurate, complete, up to date and secure – including by limiting access to those who need it, securely storing hard copy documents, and maintaining appropriate computer, premises and website security measures. We review these measures from time to time.

Where we no longer need your information for the purpose it was collected, and are not required by law to keep it, we will take reasonable steps to destroy or de-identify it.

Data Breaches

We are subject to the Notifiable Data Breaches scheme under the Act. If a data breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as soon as practicable. We will also investigate, contain and mitigate any breach, and review our systems to help prevent a recurrence.

Accessing and Correcting Your Information

You can ask to access or correct the personal information we hold about you at any time (see Complaints and Contact Details below). We will acknowledge your request promptly and aim to respond within a reasonable period; complex or high-volume requests may take longer, and we will let you know if there is a delay.

We may need to verify your identity first. We do not charge an application fee, but may charge a reasonable fee to cover the cost of locating, collating and providing the information in your preferred format.

We may refuse access or a correction in limited circumstances – for example, where access would unreasonably affect someone else’s privacy, where the law requires or authorises refusal, where the request is frivolous or vexatious, or on another ground permitted under Australian Privacy Principle 12.3. If we refuse, we will explain why in writing and tell you how to complain. If we decline to make a correction you have requested, you can ask us to attach a statement noting this, which we will make apparent to anyone who later accesses the information.

Complaints and Contact Details

If you believe we have breached the Australian Privacy Principles, or you would like to access or correct your information, please contact us:

We will acknowledge your complaint promptly and aim to resolve it within a reasonable period; we will keep you updated if it involves complex matters.

If you are not satisfied with our response, you can contact:

Changes to This Policy

We review this Policy from time to time, and following any information security incident or significant change to our systems. The most current version is always available at www.kimfreeman.com.au.

Last updated: June 2026